I have a customer running UCCX 7.X. They have a high staff turnover and users that left, is deleted in UDP and End User, so they don't even appera on UCCX anymore, but when running Historical reports even just for the last week, users that left months ago still appear there still. How can I get rid of this?
Waseem, UCCX 8 and above is Linux based compared to version 7 that Goran is talking about which is windows based. In order to do step 4 that is going into the root of system, accessing db_cra and then deleting the record completely, you will need to contact TAC since they only have root access.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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