I am trying to find a way to define a variable that will store the information of the call that is higher in the specific queue at that time. (I use call contact priority. the triggering contact may be placed in the queue but be lower priority).
I want to use that variable then in order to dequeue the top call and send it to another csq. I am sure that there is a way since the triggering contact is the default value and it can be changed...anyone that could help me please ?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...