One use for the dequeue step is if you have used the select resource step more than once and you then queue the call, it will queue against all of the CSQ's chosen. You may want to search for an agent in multiple CSQ's but if none are available, queue to one specific CSQ. The dequeue step can be used then.
I am experiencing the same issue. I queue a call in Q1, if there are not ready agents y queue it in Q2 and also mantain it in Q1.
If there are no agents in Q2 I dequeue it from Q2, queue it in Q3 and mantain it in Q1.
If there are no agents in Q3 I dequeue it from Q2, queue it in Q4 and mantain it in Q1.
If there are no agents in Q4 I dequeue it and mantain it in Q1.
In fact when I debug the script I check that the behaviour is OK. It is queued and dequeued as state.
But in the CSD the call is stated to be in more than one queue although it isn't true. In fact, if I place 3 calls from the same cellular phone one after the other, mantaining the agents' state and without any other call in the system, the CSD shows different behaviours in each call. Sometimes the call is in 3 calls, sometimes in 2,...
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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