Dequeued statistics

[Chris Deren]

I have a customer that complains about the de-queued calls discrepancy on IPCC Express historical reports and supervisor desktop. Basically, the supervisor desktop reports de-queued calls, however the historical report shows it as 0. The scripts do not have de-queue step. Any ideas?

Chris

[sanjeev.thallikar]

What version of IPCC Express? From what I remember, one of the earlier versions had issues with this. Either 3.0.X or 3.1.1 version. And at this client, we had to put explicit dequeue steps in the script to match historical and supdesktop. Then, after few days, we upgraded, I believe to 3.1.2, and everything was fine. If this is for some later version, then I am not sure what the cause might be.

[Chris Deren]

IPCC 3.5(3)

[pralex]

Check if you are running into DDTS:CSCdy66959

[mmelbourne]

Chris,

Did you get an answer to your original question? I'm hearing something very similar from one of our contact centres.

We are using UCCX 4.0(5).

[mchondo]

I'm experiencing the same issue with our Contact Center running version.

UCCX 4.0(5a).