Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Hall of Fame Super Silver

Dequeued statistics

I have a customer that complains about the de-queued calls discrepancy on IPCC Express historical reports and supervisor desktop. Basically, the supervisor desktop reports de-queued calls, however the historical report shows it as 0. The scripts do not have de-queue step. Any ideas?

Chris

5 REPLIES

Re: Dequeued statistics

What version of IPCC Express? From what I remember, one of the earlier versions had issues with this. Either 3.0.X or 3.1.1 version. And at this client, we had to put explicit dequeue steps in the script to match historical and supdesktop. Then, after few days, we upgraded, I believe to 3.1.2, and everything was fine. If this is for some later version, then I am not sure what the cause might be.

Hall of Fame Super Silver

Re: Dequeued statistics

IPCC 3.5(3)

Cisco Employee

Re: Dequeued statistics

Check if you are running into DDTS:CSCdy66959

Silver

Re: Dequeued statistics

Chris,

Did you get an answer to your original question? I'm hearing something very similar from one of our contact centres.

We are using UCCX 4.0(5).

New Member

Re: Dequeued statistics

I'm experiencing the same issue with our Contact Center running version.

UCCX 4.0(5a).

363
Views
0
Helpful
5
Replies