I have a customer that complains about the de-queued calls discrepancy on IPCC Express historical reports and supervisor desktop. Basically, the supervisor desktop reports de-queued calls, however the historical report shows it as 0. The scripts do not have de-queue step. Any ideas?
What version of IPCC Express? From what I remember, one of the earlier versions had issues with this. Either 3.0.X or 3.1.1 version. And at this client, we had to put explicit dequeue steps in the script to match historical and supdesktop. Then, after few days, we upgraded, I believe to 3.1.2, and everything was fine. If this is for some later version, then I am not sure what the cause might be.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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