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Design

I hav 2 CCM with a free 5 seat bundle...can i hav one call center with 3 scale sets i.e. one queue with 3 agents,one queue with 8 agents and another with 6 agents,or how can i deploy this at very low cost

I want to have voice recording on 10 extensions..which solution from cisco can do this,thanks

1 REPLY

Re: Design

The free seat bundle is IPCC express standard bundle. You cannot enable recording with standard feature. You need to upgrade the standard to enhanced (for a minimum) to enable recording.

With 3 seats you can have only 3 agents/supervisors. You will need to get 3 + 8 + 6 agents for a minumum to support that many queues. + any supervisor seats that you need.

HTH

Sankar

PS: please remember to rate posts!

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