I just implemented thresholds in Desktop Administrator. The agent sees when a call goes to caution and warning, but how does the Supervisor see this? Does the Sup have to be in the same Workflow group? What if Sup is over several groups? Where do they see it?
Within CSD, there is a separate Supervisor Work Flow mechanism. They can set similar thresholds for the CSQs there. To my knowledge, you can't pre-configure this in CDA; supervisors must configure this individually.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...