I'm a newbie to Contact Call center. I running version 7. When I download the client from the server it requests updates to the client (Desktop Agent). Where is the client (Desktop Agent) getting the updates from? Is it coming from the server or cisco? How can I verify it?
No - the updates are made available only when you apply upgrades or SRs. So base 7.0.1 release would just have the initial install, but if you install a Service Release you will probably find a 'CAD Clients Service Release.msi' file at the location Tanner mentioned.
A little more to add, the file update.exe this runs from the Agent PC where CAD is installed (C:\Program Files\Common Files\CAD\bin) and runs a check against the server version, then returns with an update if one is available.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...