According to the Desktop Monitoring Checklist and Troubleshooting Guide, "Certain NICs are configured by default to strip VLAN tags, which does not allow Desktop Monitoring to work. These NICs have published instructions for how to manually configure them to pass VLAN tags: Intel PRO/100 and Intel PRO/1000 & Broadcom NetXtreme Gigabit" which we are using the Broadcom Cards....
Does anyone know where to find these so called "instructions" on how to allow Broadcom NIC Cards to pass vlan info for Desktop Monitoring? Broadcom's web site is worthless and has no information on this.
Hmmm...I didn't see anything specific on Broadcom cards in the CAD 7.0 guide, and there is no information in the 6.4 install guide (which is the version of CAD we are using) - other than a test procedure to see if a certain NIC will work, but I already knew they didn't.
Reguardless, I fixed the issue by installing Network Monitor protocol in XP and turning off the XP firewall.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...