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Desktop recording with CP-7942

Hi everybody!

¿Does anyone know if it is possible to use Desktop Recording with IP phone model CP-7942?.

I have this configured with CP-7970 and works fine, but with CP-7942 I couldn´t get it to work.

However Network recording works without problem with 7942.

Thank you.

Silvia

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VIP Super Bronze

Desktop recording with CP-7942

Yes it's possible.

Voice VLAN Access Enabled = Enabled

SPAN to PC Port = Enabled

With those settings set you would then have to verify that the PC NIC supports 802.1q-tagged packets. Many desktop NICs require a non-default setting for this to work. Some examples are documented here:

http://www.cisco.com/en/US/prod/voicesw/custcosw/ps5693/ps14/prod_system_requirements0900aecd800e3149.pdf

Please remember to rate helpful responses and identify helpful or correct answers.

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