Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Desktop Silent Monitor

Hello, Can someone assist me with this problem? Some agent I can monitor other agents receive the following error message. Is it a NIC issue if so which NIC do you recommend.

3 REPLIES
New Member

Re: Desktop Silent Monitor

here are two doc's on this issue. if you search netpro you will find a bunch of info from people with this issue.

New Member

Re: Desktop Silent Monitor

I have these to documents. However I'm not sure which card will work. Or if any have been tested. Our network team swears old the nic we have are the same. They come with the Dell computer.

Re: Desktop Silent Monitor

There are multiple links on Cisco.com that talk about how to make sure your NIC will work. There are multiple links here: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00802576e1.shtml

Also, the CTIOS sys manager guide has a great section on this.

Finally, if all NICs are the same ensure your phone configuration is the same, also check the network configuration for each port.

david

646
Views
0
Helpful
3
Replies