Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Desktop Supervisor...no Agent Stats report data

I am running CUCCX 5.0.

One of my desktop supervisors is unable to view the agent statistics and agent states in the CSD.

They have a laptop and desktop, and they can view fine from the laptop but not desktop. Any suggestions? They are using the same login for both machines.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Desktop Supervisor...no Agent Stats report data

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.

david

4 REPLIES

Re: Desktop Supervisor...no Agent Stats report data

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.

david

Community Member

Re: Desktop Supervisor...no Agent Stats report data

David, you are correct! I disabled windows firewall and all is fine.

Any one know what ports the supervisor uses so that I can create an exception in the firewall?

Green

Re: Desktop Supervisor...no Agent Stats report data

For UCCE there is a Port Usage document defining all the TCP and UDP ports the products use. I would imagine Express has a similar document.

Regards,

Geoff

220
Views
4
Helpful
4
Replies
CreatePlease to create content