Hi, I have received a request to generate a complete CED input report at IVR. The Termination_Call_Detail table has a column 'CED' which records the last pressed CED by customer, but how can I get the full CED history?
Let me clear the issue, if a customer press '1>6>2' before he tear down the call, 'CED' column has the record of '2' only. But I want to get the record '1,6,2'.
Is the menu application built with microapps or Cisco CVP Studio?
If it's being done with microapps you could concatenate the result at each step into a PV or ECC variable.
If it's being done with Cisco CVP VXML (ex Audium) then you can easily track the menu selection through the tree and pass it up to ICM in a FromExtVXML element and save it (again) in a PV or an ECC variable.
I'm using microapp 'GD' or 'CED Node' at script to collect CED at script.
Yes, I can concatenate the collected CEDs together until call is finished, but it will need lots of changes at all current running scripts, need to put 'set variable' node before each 'GD/CED' node, it's a huge task to complete you know. Though it's choice, but who doesn't want to avoid this?
My CVPs don't have VXML server, VXML is running on the gateways, so #2 isn't my choice.
Can I use my CVPs or gateways with/without little changing at ICM scripts?
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