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detailed historical reports in IPCC Express

Historical reports in IPCC Express 4.0(4)should permit to use AND/OR filters under 'Option for historical reports'> 'detailed'. However no reports enable this filter. Does anybody have any idea how to use that?

Thanks Simone

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Re: detailed historical reports in IPCC Express

Cisco Customer Response Applications (CRA) Real-Time Reporting

The Cisco IP Telephony system provides a real-time reporting utility, implemented as a Java applet that communicates with the application server through remote method invocation (RMI). You can use this utility to generate reports on application activity. These reports reveal detailed information about the status of your Cisco Interactive Voice Response (Cisco IP IVR) and Cisco Integrated Contact Distributor (Cisco IP ICD) applications and the performance of your ICD resources.

Cisco CRA Historical Reporting

In addition to viewing real-time reports, you can view accumulated CRA activity in historical reports. The historical reports record the same parameters that are used in the real-time reporting feature.

Note: When you enable historical reporting, the system automatically saves reports as .csv files to the CRA server hard disk. You can open the .csv files with a spreadsheet program such as Microsoft Excel.

Using Cisco CRA Real-Time Reporting:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide_chapter09186a00800edb41.html#1023609

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