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Community Member

Detecting a busy on a DN(not agent)

I need my script to see if a certain DN is busy, but i dont want to do a redirect - since i just need the information.

I can't see any possibilities in the editor, but is there one ?

If notis it possible to make a db connection to the CCM and do a sql to see if the DN has an active call ?

2 REPLIES
Community Member

Re: Detecting a busy on a DN(not agent)

I do not think, there is some thign like that.

And also when you saying BUSY the Call Manager will not be able to tell you, if all your circuts are busy and a new call comes in

Community Member

Re: Detecting a busy on a DN(not agent)

yeah ok, busy was the wrong term. Actually I just want to see if the DN has an active call. But as the busy trigger on the cm in this case is 1 it's the same deal.

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