If you are using IPCC Express you will have to develop some windows macros if you would like to have an screen pop-up of the customer who is calling, but you will have Siebel Window and Cisco Agent Desktop, CAD. You can try to integrate 'jtapi' code for only CallManager integration (receive the ANI or DNIS for screen pop-up, answer call, hold, transfer, etc, but you will need the CAD for agents features as login, logout, ready, etc.).
If you are using Cisco IPCC Enterprise, Cisco has a Siebel Driver that you can install and configure in an easily way. You will have, in this case, all telephony and agent functionality in Siebel in a straightforward way. It is the esaiest way to integrate IPCC Enterprise and Siebel.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...