We have a IPCC 7.2(7) working installation. We started to receive the following message on the router: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 149045, ID 3222), NetworkTarget(5249), MRDomain(1), Agent(5047). During this message the agent stays reserved until the PIM forces them to a not ready state. Possibly the calls that are generating this message are handled as personal callbacks.
When IPCC reseserves an agent, it puts the agent in reserved state and then waits for the call to arrive to this agent. But as you can see , the calls never arrived to this agent's phone . That is all we can determine from the IPCC logs. The call manager logs show shown why the calls were not sent to this agent's phone. Check CUCM SDL/SDI logs for CTI and CCM.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...