I created a script that uses some of the Dial by Name elements but I added a get user step that pulls the last name and extension and places them into 2 seperate string variables. I then used a switch step to go to each of the agents based on the last name variable. I used the extension variable to point the caller at that resource based on extension. This way if the caller selects someone with the same last name it will go to the agent anyway. If someone knows an easier way to do this please let me know.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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