I have a question about the dialer ports for outbound call. A dialer uses how many ports for each outbound call 1 or 2.
As the dialer reserves the Available agent first and then make an outbound call to customer through CCM, so i have a question here is this Agent Rservation is virtual process or it also uses the dialer port to reserve an agent so in this way one dialer port is to reserve agent and 2nd dialer port is to make customer call ?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...