I have a requirement from one of my customer in outbound dialer. The requirement is there should be a field in an utbound text file containing the Agent IDs of the agent as well as customer number and first name and the dialer should first reserve the agent having Agent ID defined in the field and then make a call to respected customer. Any idea how it could be possible through ICM Enterprise Dialer.
As Geoff told you before, there is no way to do this, the only way is creating different campaigns for each agent. But you can have another solution by doing your own script (this means you will not use the outbound feature of the UCCX). So you can create an XML with all the phone numbers and some kind of range of IDs for the phone numbers, so in the script you can check the phone number and the ID and depending on the phone number's ID you can choose the agent with the select resource step, make the call, and then connect that call with the specific agent that you want.
Depending on their reporting requirements (ie if there aren't really any and they are just after the dialer type functionality), if they just have lists of people individuals need to dial, click to call might be a good option?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...