Dialer stopped calling

[michal_madejowski]

Hello
Last week I had strange situation in my UCCE 9.0 system. It was happened between 2:10 PM and 2:40 PM, Dialer stopped making outbound calls for campaigns. The problem started about 2.11 PM when most of the agents went to ready status and stayed in this state for a 20-30 minutes.

In 2:45 PM we restarted the outbound Dialer process and everything return to normal. I have no idea what was the cause of this problem, and It would be grateful if you could give me a solution to protect systems from this this situation in the future? I added logs in attachments.

[Chintan Gajjar]

can you also collect dialer logs for the time span of the issue and attach it here?

[michal_madejowski]

You mean baDialer? Yes, of course

[Chintan Gajjar]

from 14:09, the dialer started complaining about MR pim disconnection:

14:09:49:089 dialer-baDialer Trace: (DD)    **** Media Routing PIM is not Connected ****

Thats the reason why dialer can not dial out because it can not reserve agents any more.

[michal_madejowski]

It could be network issue?

[Chintan Gajjar · Accepted solution]

It can be network if Dialer and MR PG is not on same system.

[michal_madejowski]

Ok, thank You for answer, we can close the topic