Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Difference in UCCX historical reports

'Agent summary report' is showing average talk time "00:02:45" and when I manually calcuate the average talk time from the report "Agent state detail report" (by adding the total talk time and dividing it with total number of calls) it gives me average talk time "00:02:42". What could be the logic of this difference.

Everyone's tags (3)
476
Views
0
Helpful
0
Replies
CreatePlease to create content