I have a client that has CM 4.1.3 and IPCC 4.0.4. They have agents that are skilled in several languages. We handle this fine and notify the agent by using different call control groups so that the lanuagauge i displayed on the phone.
However since the client uses voice based MOH, we are trying to come up with a solution to allow different MOH sources to be used depending on what original trigger was used.
However MOH can be set by phone and line, and on the IPCC when the call is handled by the IPCC (ie Queuing). But once the call is on the agents ICD extension, the MOH seems to be fixed by the agents phone setting.
Is there any way we can persuade CCM to do MOH based on the original number or some other way to allow an agent to be able to hold a line and the caller to get an appropriate language MOH.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...