directing agent to use specific E1 on outgoing calls
we are using IPCC 7.1 with CVP 3.1, and CCM 4.2.3 and AS 5400 voice gatway, we need a way to restrict agent making ougoing calls trough ccm to use specific E1 when making thier calls, please how can we achieve this
Re: directing agent to use specific E1 on outgoing calls
my proble is that all the agents are dialing out side and the CLID appear to customers with 918880000, NOW I want to divide the agents into two groups , group 1 will use all the E1 except one E1 to call out side and their CLID will be 918880000 , and group 2 will use one specific E1 for calling out side and their CLID will be 918881111, now how to achieve this?
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