Does anyone know if there is a way to disable ASR on UCCX 5/7 either by overriding the Media Termination settings or by configuring a variable of sorts in a script? I am looking to implement a redundancy mechanism is ASR input is failing due to bad voice connection to revert to DTMF only input. While the prompts can be changed easily on the fly the ASR is still running in the back end and can still cause issues.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...