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New Member

Disable caller id for agents

Hi,

Can someone help me with this.I have a small contact center with 6 agent. when the agents are doing outbounds call they do not want the person they are calling to see their number. How do i block the caller id for only these 6 agents. I do not want to block it for all users in the company.

Is it in callmanager or the gateway?

3 REPLIES
New Member

Re: Disable caller id for agents

Go to phone settings for these agents on the Call Manager

Set the External Phone mask

New Member

Re: Disable caller id for agents

I tryed to set the external phone mask, but it didn´t work. Our gateway is cisco 2651 MGCP.

New Member

Re: Disable caller id for agents

Hello

You need to configure the gateway.

In global mode config:

translation-rule 1

Rule 1 8 200

In dial-peer voice 1 pots config:

translate-outgoing calling 1

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