I am trying to disable a ring tone to the caller when the caller dials a CTI route point and is transferred to the IP IVR. Basically I dont want the caller to hear any ringing and just hear the accept prompt of the IP IVR. I have searched the forums and cant seem to find anyone else looking to do this. Any help would be appreciated.
You can't disable ringback; however, you may be able to avoid it. Your script should have a delay step in it that imposes a two-second delay prior to the accept step currently. You can try moving that delay to immediately follow the accept step instead. This step is used to avoid a race condition that can occur if the script accepts the JTAPI contact too quickly. Moving or removing it can have negative consiquences.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...