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Community Member

Disable ring tone to caller

Hello,

   I am trying to disable a ring tone to the caller when the caller dials a CTI route point and is transferred to the IP IVR.  Basically I dont want the caller to hear any ringing and just hear the accept prompt of the IP IVR.  I have searched the forums and cant seem to find anyone else looking to do this.  Any help would be appreciated.

1 REPLY
VIP Super Bronze

Re: Disable ring tone to caller

You can't disable ringback; however, you may be able to avoid it. Your script should have a delay step in it that imposes a two-second delay prior to the accept step currently. You can try moving that delay to immediately follow the accept step instead. This step is used to avoid a race condition that can occur if the script accepts the JTAPI contact too quickly. Moving or removing it can have negative consiquences.

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