10-14-2008 02:47 AM - edited 03-14-2019 03:02 AM
Hi,
I have IPCCX 4.0(4), can i disbale the agent(CAD) to close the line during the call with customer from the phone.
Regards
10-20-2008 08:50 AM
Yes you can disable the CAD to close the call but you must be in the Not Ready state to make a call. The Make Call button is disabled when you are in the Ready state.
10-22-2008 01:07 PM
Dear SARAH
Thank you for your reply, but i need the desktop agent can't close the call with the client from the physical buttom under the phone set or from soft key end call.
10-23-2008 05:13 AM
10-24-2008 04:28 AM
Aha, the famous problem of trying to get a technical solution for misbehavior of individuals.
Answer is: There is no way to do this, other then taking disciplinairy measurements to your agents.
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