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disable the CAD to close the call with the customer

helawamry
Level 1
Level 1

Hi,

I have IPCCX 4.0(4), can i disbale the agent(CAD) to close the line during the call with customer from the phone.

Regards

4 Replies 4

ssoberlik
Level 4
Level 4

Yes you can disable the CAD to close the call but you must be in the Not Ready state to make a call. The Make Call button is disabled when you are in the Ready state.

Dear SARAH

Thank you for your reply, but i need the desktop agent can't close the call with the client from the physical buttom under the phone set or from soft key end call.

No, this is not possible.

david

l.mourits
Level 5
Level 5

Aha, the famous problem of trying to get a technical solution for misbehavior of individuals.

Answer is: There is no way to do this, other then taking disciplinairy measurements to your agents.

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