Discrepancy in CRA Historical reports - Cisco Support Community

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‎09-23-2008 12:30 PM

‎09-23-2008 12:30 PM

We have CRS 5.0 in an HA setup. At the end of the day when the reports were run on historical reports software, there was a big difference between "real time reporting" and the "CRA Historical reporting" in terms of total number of calls presented for the same times ( 8AM to 5PM). Does anyone know the reason why?

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