When an agent in our call center has an issue they can't answer they call a route point that gets them in touch with a more experienced agent to help them with the issue. We'd like to display the Agent login ID of the calling agent to the called agent within CAD and use the data to perform a screen pop on the called agents PC.
Right now we are seeing the ANI, which is the extension the agent logged into, and the DNIS which is the route point that was dialed.
Does anyone know if it is possible to capture the Agent ID of the calling agent to display within CAD?
If possible I'd rather not force the internal calls to an IVR to capture CED that could then be used to capture this type of data.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...