we are trying to display ANI, DNIS and Calls in queue on the IP Phone of an agent. We have IPCCX 5.0.1. We have created the Set Enterprise Call Info step and when we do reactive debug all the parameters get the right value. The problem is that it does not display on the Agents IP Phone. However, when we press CData (caller data) softkey on the agent's phone the info is displayed.
We are not using CAD, we only have IP Phone Agents.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...