Hi does someone know how can i display calls in queue on ip phone 7940, what do i have to do, i would like it like real-time reporting stats, but on tel, can i use stats service from jsp folder somehow, do i have to connect to database, what tables...
Yes, I've done this with some success with CRS 3.5.
Basically, the steps are:
Create an HTTP trigger (IPCCX Premium required) which runs a script. In this script use the "Get Reporting Statistic" Step to fetch the CSQ stats you want to display (logged in resources, oldest contact in queue, average wait time, etc) and then use the Send JSP step to use a JSP template to send the results to a .JSP page which builds the resultant XML to display text on the IP Phone.
A sample JSP file (placed in the Tomcat Webapps/ROOT folder) would be:
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...