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Community Member

Display CSQ Name to Agents

Anybody have a quick way of displaying the CSQ name to the agents Desktop?

For example this client is an airline and they want to know if the caller came in on the "First Class" queue or maybe the "reconfirmation" queue.

1 REPLY
VIP Purple

Re: Display CSQ Name to Agents

You can use the Set Enterprise Call Info step. Take a look at the following link.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00806b136d.shtml

Hope this helps. If so, please rate the post.

Brandon

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