Display "light" that shows user in specifc CSQ for high call volumes
Hello - I am using UCCX 8.5 and have a design that if calls sits in their incoming queues too long (time varies with which CSQ), the call will go into the "Escalation" CSQ which will be serviced first before any other CSQ.
Currently I am using the workflow setup in the supervisor to send an e-mail if there are more than three calls in this queue. The director of our customer service is wondering if a flashing light or something like that can be set up so it is more visible to staff members. Does such a thing exist?
I know you set up a large monitor with the supervisor graphs and that is ok, but she is looking for something you can sight of out of the corner of your eye.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.