I am looking for a solution alternative for displaying on a plazma screen the call queue stats fron IPCC Express. Looking for something better display-wise than what is from the RealTime reporting tool in IPCCExpress. Any third party applications someone can suggest?
You can get some wall board displays which are used in many call centers to display the real-time reporting status of the call center. Wallboards can display such data as available agents in CSQs, call volumes, talk times, wait times, and number of handled calls.
CRA 3.0 provides support for the following third-party wallboard displays:
You must purchase a wallboard separately from Cisco CRA products. The wallboard hardware is configured and controlled by the wallboard software, both of which are supported by the third-party wallboard vendors, not by Cisco.
My company has an application that allows you to view real time statics via a computer or plasma screen for IPCC Express. Attached is the brochure on our application called Call Center Director - Status Monitor. If you have any questions please email me at firstname.lastname@example.org.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...