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Community Member

Display Skills next to Agent in Supervisor Console

Hi All,

Is there any way to display skills next to the Agent in supervisor Console? I have a customer that Agents Skills get changed from time to time, and supervisor wants to see that.

Thanks,

HM

5 REPLIES

Display Skills next to Agent in Supervisor Console

Hi,

is it UCCX or UCCE? CAD or CTI OS?

G.

Community Member

Display Skills next to Agent in Supervisor Console

Hi, I have the same cuestion, my customer has installed UCCXExpress 9.02.

Thank you.

VIP Super Bronze

Display Skills next to Agent in Supervisor Console

The closest you can get in CSD is to click on a CSQ in the left column tree-view. It will show you all of the agents currently skilled in it. You cannot see a list of the CSQs a specific agent is in though, unfortunately. This is available within /appadmin on the Resource Configuration page by clicking the Open Printable Report link in the upper-right.

Please remember to rate helpful responses and identify helpful or correct answers.

Community Member

Display Skills next to Agent in Supervisor Console

Hi Jonathan, my system is UCCXExpress. I´m using CAD. I have tried look for these option and I  don´t find it, Could you tell me where configure these options?

Thanks you.

VIP Super Bronze

Display Skills next to Agent in Supervisor Console

None of this information is available in CAD.

CSD is Cisco Supervisor Desktop, a separate Windows application you must have permissions and team role assignment to run. The http:///appadmin is the administrative UI. The menu for this is Subsystems > RmCm > Resources.

Please remember to rate helpful responses and identify helpful or correct answers.

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