Displaying CTI RP Name (IPCCX Queue) on Agent phone
!Moved to correct forum section
I have seen similar questions before but haven't found a fix yet...
I have a scenario where there are IP Phone agents only that take calls from different queues.
I want to be able to display the CTI RP name and number when the phone is ringing however all I get is the CTI Port number. I have enabled the service parameter to allow this but still no go, I am sure this worked in previous versions of CCM and IPCCX.
I am running the latest CCM 6.0 and UCCX 5.0.
Any suggestions appreciated..will log a tac case in a few days once I have tried everything i can.
Re: Displaying CTI RP Name (IPCCX Queue) on Agent phone
Thanks for the reply Riccardo
Unfortunately I am using the IPPA so cannot set any enterprise data to be sent to the IP Phone (that I am aware of), this can be done on CAD thou.
I have done some testing and the only way I can display a queue name on the IP Phone is to label the CTI Port used for that trigger (call control group), only issue with this is you have to have a different group of CTI ports per queue (jtapi trigger).
If you have a large pool of cti ports (Telephony call control group) that is shared for all queues and are labeled with alerting names then all agents will get the same display.
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