Re: Divert the Call to Manager Mobile if No Agent is Logged-In
You can do this. It would take some scripting. You could script it so that it will run a check to see if any agents are logged in. If they are not logged in, you can do a call redirect to the cell phone number.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...