Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Documentation for quality manager and voip recording

Could some one point me to a user level document on quality manager for express?

Also a similar one for monitoring and recording. Thank you

  • Contact Center
3 REPLIES
VIP Super Bronze

Re: Documentation for quality manager and voip recording

Quality Manager is under the umbrella of Workforce Optimization so it is Products > Voice and Unified Communications > Unified Workforce Optimization > Maintain and Operate Guides > End-User Guides.

http://cisco.com/en/US/partner/products/ps8293/products_user_guide_list.html

Please remember to rate helpful responses and identify helpful or
New Member

Re: Documentation for quality manager and voip recording

Could you clarify if these products are for express and which version? Or these are for UCCE and whcih versions? Thanks.

VIP Super Bronze

Re: Documentation for quality manager and voip recording

They are OEMed from Calabrio. I work with them in the UCCX space; however, I believe Cisco is using the same tools for the enterprise space as they do with CAD/CSD/CDA. You can connect with your local Cisco SE to confirm.

Please remember to rate helpful responses and identify helpful or
431
Views
0
Helpful
3
Replies
This widget could not be displayed.