Documentation for UCCX 9.1 ACD function and programing

[rodoneal09]

Trying to locate information on the ACD function of UCCX 9.1   Does anyone know of any documentation around the programming of the ACD function.   Thanks!

[Chris Deren]

The ACD is programmed with the combination of scripting, application that points to the script and skill/CSQ configuration. All of which is documented here:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html

with programming guides here:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-programming-reference-guides-list.html

HTH,

Chris