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Does anyone know where I can get the QM 8.5 Desktop recording configuration guide?

QM v 8.5.2

UCCX v 8.5.1SU2 with AQM demo licenses

CUCM v 8.5

I have finished the BIB( Built in Bridge) testing and start to test desktop recording(audio & video). But I cannot find any step by step configuration guide for the desktop recording. Does anyone know where I can get these doc for configuration.

Cisco Unified Workforce Optimization 8.5.(2) - QM CAD integration guide 8.5.2.pdf  --- This doc just introduces the IPC API . Do I follow this document to add some IPC actions for desktop recording ? If yes, which action should I create ?

thx

1 REPLY
Super Bronze

Does anyone know where I can get the QM 8.5 Desktop recording co

Hi

You don't need to do IPC... that's optional API stuff.

Check out the various docs in the sections here : http://www.cisco.com/en/US/products/ps8293/tsd_products_support_series_home.html

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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