Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Does end user need Crystal Reports to run saved reports

This seems like such a simple question, but I am unable to find the answer in the documentation, so here it goes.

On UCCX does end user need Crystal Reports to run save custom reports that were created using Crystal Reports

2 ACCEPTED SOLUTIONS

Accepted Solutions
Super Bronze

Does end user need Crystal Reports to run saved reports

Hi

No, UCCX comes with the 'Historical Reporting Client' which contains a Crystal runtime that renders the reports.

You only need Crystal Pro if you wish to author new reports for the system.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Does end user need Crystal Reports to run saved reports

No. The end user will use the historical reporting client (which is

actually just a cisco bundled crystal reports viewer) to view reports.

Tanner Ezell www.ctilogic.com
3 REPLIES
Super Bronze

Does end user need Crystal Reports to run saved reports

Hi

No, UCCX comes with the 'Historical Reporting Client' which contains a Crystal runtime that renders the reports.

You only need Crystal Pro if you wish to author new reports for the system.

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: Does end user need Crystal Reports to run saved reports

No. The end user will use the historical reporting client (which is

actually just a cisco bundled crystal reports viewer) to view reports.

Tanner Ezell www.ctilogic.com
New Member

Does end user need Crystal Reports to run saved reports

Thanks!

557
Views
0
Helpful
3
Replies