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New Member

Does QM require a seperate server?

With IPPCx 7.x in HA mode, can QM be used on the same servers as the IPPCx software or is a seperate server always required?

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VIP Super Bronze

Re: Does QM require a seperate server?

It requires a separate server.

New Member

Re: Does QM require a seperate server?

Are the server specs listed anywhere? I know HD space requirements are based on the number of calls, length, etc....im looking more for CPU and Memory. Would an older 7825 server do from a CM4.x upgrade? Does it have to be an MCS server, or can it be virtualized?

New Member

Re: Does QM require a seperate server?

Hi

Cisco MCS Server is not a mandatory requirement for Cisco QM. You may use the any other server with the specs defined in the document link below, depending whether you are using Endpoint recording or Server-Based Recording.

The details are found on the Cisco WorkForce Optimization Section

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/wfm_8x/design/guide/Cisco_WFO_1_2_Configuration_Guide_20080912.pdf

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