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Dreaded Monitoring

Heres a wierd one..

Have a pc, a csr used the pc and we could monitor without issue at any time. user left, all that was done was delete that user and add a new, same extension,mac everything...Now cannot monitor at all....any one have a thought they would like to share..

I have deleted user,ip communicator, CAD. and rebuilt, still to no avail....stumped.

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