Hi all, How to put the logic in ICM scripting to drop the lowest priority call from the queue by default. Pls let me know if there is some way to do it or not possible from ICM side. appreciate your valuable inputs
I'm going to start with saying that this is horrible customer service, if the caller wants to wait, let them wait. That being said you need to identify who the customer is account number entered, ANI, number dialed, etc. However, smart customers will call from another phone, will not enter their account, etc. Once you identified the customers based on priority then you can route them wherever you want.
Personally, I would add a few more agents or train your agents to be faster with their calls.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...