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Drop Lowest Priority call in queue from icm side

Hi all,  How to put the logic in ICM scripting to drop the lowest priority call from the queue by default. Pls let me know if there is some way to do it or not possible from ICM side. appreciate your valuable inputs

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Drop Lowest Priority call in queue from icm side

I'm going to start with saying that this is horrible customer service, if the caller wants to wait, let them wait.  That being said you need to identify who the customer is account number entered, ANI, number dialed, etc.  However, smart customers will call from another phone, will not enter their account, etc.  Once you identified the customers based on priority then you can route them wherever you want.

Personally, I would add a few more agents or train your agents to be faster with their calls.

david

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