When a call comes into the call center, it's answered by a call center employee who is using Agent Desktop. They then transfer the caller to the appropriate extension. However, at seemingly random times the call is dropped during the transfer. The call center itself is using Call Manager while the initial call is answered by someone using IPCC.
The call center folks who are using CCM have two lines on their phones. One is an internal line for business use only and the other is an line where they can make external calls. These dropped calls *only* happen when a call is transferred to the external line.
Also, the call takers using Agent Desktop have been getting logged out also at seemingly random times.
I've got an ongoing TAC case regarding this and I'm standing by for a return phone call from Cisco, but for the past couple of weeks it's been trace file after trace file sent without any word on what they are (or aren't) finding.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.