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Community Member

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Dear Team,

We are using CVP 8h .5 H323 comprehensive model wit UCCE 8.5.

Last night we upgraded the VXML Gateways IOS from 12.4.15-T5 to 15.1

after the Gateways restart, we started hearing error message after pressing DTMF for menu choice.

When debugging on the VXML gateways we could see the following errors :

000240: Jun 14 01:07:54.794: //2762/2A90501C818D/VXML:/vxml_error_badfetch_event:

   CALL_ERROR; *** error.badfetch.http.404 event is thrown

000241: Jun 14 01:08:27.299: //2783/3C10568F8190/VXML:/vxml_media_done:

   CALL_ERROR; fail with vapp error 2, protocol_status_code=404

000242: Jun 14 01:08:27.299: //2783/3C10568F8190/VXML:/vxml_error_badfetch_event:

   CALL_ERROR; *** error.badfetch.http.404 event is thrown

000243: Jun 14 01:09:35.531: %ISDN-6-CHAN_UNAVAILABLE: Interface Se3/2:15 Requested Channel 27 is not available

000244: Jun 14 01:12:04.888: %PS-3-DCOUTPUTVOLTFAIL: System detected Redundant Power System DC Output Voltage failure condition.

000245: Jun 14 01:15:06.146: %ISDN-6-CHAN_UNAVAILABLE: Interface Se3/2:15 Requested Channel 28 is not available

000246: Jun 14 01:20:15.125: //2818/E4251DDE8195/VXML:/vxml_media_done: CALL_ERROR; fail with vapp error 2, protocol_status_code=404

000247: Jun 14 01:20:15.125: //2818/E4251DDE8195/VXML:/vxml_error_badfetch_event: CALL_ERROR; *** error.badfetch.http.404 event is thrown

000248: Jun 14 01:21:03.077: %ISDN-6-CHAN_UNAVAILABLE: Interface Se3/2:15 Requested Channel 29 is not availableu all

00252: Jun 14 01:25:19.675: //-1//AFW_:/AFW_Util_CopyLegRouteCodeToCallInfoContainer: Route Code not available on Leg

000253: Jun 14 01:25:19.675: //-1//AFW_:/AFW_Util_GetTgCicValue: CIC Not  found for tag(56)

000254: Jun 14 01:25:19.675: //-1//AFW_:/AFW_Util_CopyMLPPDataToCallInfoContainer: Voice MLPP not configured

000255: Jun 14 01:25:19.675: //-1//AFW_:/AFW_Util_CopyMLPPDataToCallInfoContainer: Voice MLPP not configured

000256: Jun 14 01:25:19.675: //-1//AFW_:/AFW_Util_CopyMLPPDataToCallInfoContainer: Voice MLPP not configur

000257: Jun 14 01:25:19.687: //2921//Dest:/DestStartMediaNegotiation: Interworking Leg does not need renegotiation

000258: Jun 14 01:25:19.747: //-1//AFW_:/AFW_Module_ParseHandle: ERROR: Separator not found

Can you please advise ? No configuration changes were done, only the ios upgrade !

Thanks in advance.

9 REPLIES
Community Member

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi,

Can you post the VXMl configuration done on the gateways along with the dial-peers.

Please try giving the below command in the dial-peers for DTMF

dtmf-relay cisco-rtp h245-alphanumeric h245-signal rtp-nte

If possible can you also post the activity logs from the callserver for a Call

Thanks,

Dass

Please rate useful posts

Community Member

Re: DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi Dass,

Please find attached one of the CVP CAMLL/VXML servers (since we do have 4 servers).

The IP address of this CVP CALL/VXML server is : 172.20.10.6

the IP address of the EDGE/VXMLE Gateway is 172.20.10.244

Please find attached the show tec of the gateway.

Community Member

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi,

Did you try out with the below command

dtmf-relay cisco-rtp h245-alphanumeric h245-signal rtp-nte

Thanks,

Dass

Community Member

Re: DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi Dass,

We're using the following command :  dtmf-relay rtp-nte h245-signal h245-alphanumeric

under the voip dial-peer.

The issue does not appear wit the 12.4 ios version, it just happens with the 15.1 version.

Any idea please ?

Community Member

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi,

Agreed to your point. I was also facing the same DTMF issue earlier. Once by changing the DTMF command as below it started working. Just wanted to check whether by giving the below command

In use in your gateway: dtmf-relay rtp-nte h245-signal h245-alphanumeric

Replace with: dtmf-relay cisco-rtp h245-alphanumeric h245-signal rtp-nte

Thanks,

Dass

Please rate useful posts

Community Member

Re: DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi Dass,

I replaced the command, but it didn't work. Still the same issue. I don't think that the issue is related to dtmf config under the voip dial-peer.

From the sh http client cache : i can see the follwoing :

entry 129,  1 entries

Ref   FreshTime   Age          Size        context

---   ---------   ---          ----        -------

1     86400       248          339790      0

url: http://172.20.10.5/ar-ar/app/Menu1019.wav

entry 140,  1 entries

Ref   FreshTime   Age          Size        context

---   ---------   ---          ----        -------

1     86400       130          8158        0

url: http://172.20.10.5/ar-ar/app/Beep.wav

entry 141,  1 entries

Ref   FreshTime   Age          Size        context

---   ---------   ---          ----        -------

1     86400       72           8158        0

url: http://172.20.10.5/fr-fr/app/Beep.wav

entry 152,  2 entries

Ref   FreshTime   Age          Size        context

---   ---------   ---          ----        -------

1     4760934     250          40136       0

url: http://172.20.10.6:7000/CVP/audio/error.wav

1     4760934     245          40136       0

url: http://172.20.10.7:7000/CVP/audio/error.wav

We do have 4 CALL/VXML servers (172.20.10.6, 172.20.10.7, 172.20.10.8 and 172.20.10.9). I can see the error message is coming from the .6 and .7 servers. Could this help ?

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Few issues :

http://172.20.10.5/ar-ar/app/5021.wav doesn't exist or is otherwise unavailable to several of your gateways.

You're attempting to invoke a VXML application TT_check_GsmPostpaid_v1 from VXML Server 172.20.10.6 but I reckon the app isn't running there, have a look in status.bat.

debug http client error will provide further guidance as well.

Cheers,

Kris

Community Member

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi,

Any luck on the progress?

Thanks,

Dass

Community Member

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Hi,

In fact we had to open a service request with Cisco. In fact, Cisco TAC Engineer (Kris) recomannded to change the separator character & with ; in the ICM script. Once this done, issue was resolved.

example :

concatenate("application=GsmPostpaid&usernum=",Call.CallingLineID)

has to be changed with

concatenate("application=_GsmPostpaid;usernum=",Call.CallingLineID)

Best Regards.

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