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DTMF values in uccx script

I am using uccx script editor to create a custom script.

I need to route the call into two different extensions according to the DTMF values entered by the caller.

For Eg: Press 1 for "xyz" and Press 2 for 'pqr".

Please help how can i recognize the DTMF value pressed by caller in my script.

Can i store the DTMF value entered into a variable in my script.

Please advice

3 REPLIES
Hall of Fame Super Silver

DTMF values in uccx script

Use either Menu or Get Digit steps to collect the digits and create logic based on it, if you are collecting single digit the menu step is the easiest one, check out sample scripts under the script repository here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

HTH,

Chris

DTMF values in uccx script

Hi Chris,

Thanks alot. Hope those samples will help me alot to know more about scripting.

Please stay in touch to help me furhter in scripting.

Hall of Fame Super Silver

DTMF values in uccx script

In addition you may want to check out the programming guides located here:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

HTH, please rate all useful posts!

Chris

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