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New Member

Dynamic Agent Reskilling Website Timeout

Hey all,

We are on IPCC Enterprise 7.1.3 and use Dynamic Agent Reskilling Website running off of an HDS. My question is can the website session timeout be updated? I have found the uiroot folders on the HDS @ C:\icm\tomcat\webapps\uiroot\WEB-INF and have updated the session timeout parameter in the web.xml and rebooted the server. This doesn't work, any ideas?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Dynamic Agent Reskilling Website Timeout

I think you may have changed the wrong xml file. Can you check this and see if the default is still in place.

1. To change the default session timeout value, which is 30 minutes, modify this property (units are milliseconds):

In this file:

icm\tomcat\webapps\uiroot\web-inf\properties\uiadapter-props.xml

Joe

4 REPLIES
Cisco Employee

Re: Dynamic Agent Reskilling Website Timeout

I think you may have changed the wrong xml file. Can you check this and see if the default is still in place.

1. To change the default session timeout value, which is 30 minutes, modify this property (units are milliseconds):

In this file:

icm\tomcat\webapps\uiroot\web-inf\properties\uiadapter-props.xml

Joe

New Member

Re: Dynamic Agent Reskilling Website Timeout

That did the trick, thanks Joe!

New Member

Re: Dynamic Agent Reskilling Website Timeout

hi, one question, what is the maximum for this timeout value?

Regards,

Claudio.

Cisco Employee

Re: Dynamic Agent Reskilling Website Timeout

Hi Cladio

No idea what the max value is, not documented. You can try increasing the value and test.

Regards


Joe

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