I am working on a script for a helpdesk, i have all parts of the script laid out and written but i am hung up on how to dynamically play mesages based on events. Let's say for example the mail server is down, helpdesk wants to play a message to callers that they are aware of the problem and be able to play different messages based on event. any thoughts?
The easiest thing to do is to write some sort of web page which updates a database. Then do a db lookup for certain values which will route your call to the correct messaging. The other side would be to have someone manually change the script whenever certain conditions happen.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...